Stay in Control

Gambling is a source of fun for many people, but for others, it can lead to challenges with finances or well-being.

We are committed to promoting a safe, supportive environment where players can enjoy lotteries online responsibly. We strongly advise you to stick to your financial limits and to seek support if gambling no longer feels enjoyable.

Tools for Self-Check

• Use our Self-Check Tool to evaluate your gambling behavior.
• If you're not sure how much you're spending, try our Gambling Cost Calculator.

Support Services

If gambling is causing you or someone you know distress, don’t hesitate to contact Gambling Help at 1800 858 858 or visit gamblinghelponline.org.au. This free, confidential service is available 24 hours a day, every day.

To find help specific to your location, check the Services in Your State section of their website.

Need Assistance?

Our Customer Support team can help you manage your account and set up tools to control your gambling activity. Reach us at 1300 188 911, through live chat, or by email at [email protected].

Set Spending Limits

You can control your expenses by setting a weekly spending limit on your account. Just log in, go to "My Account," and select "Spending Limits." Need help? Our team is here to guide you.

Take a Break (Self-Exclusion)

If you need to step away from gambling for a while, you can request self-exclusion. Here's what happens:

• Self-exclusion lasts for 12 months.
• All eligible, unused entries will be cancelled and deposits refunded.
• You must verify your ID to withdraw any outstanding winnings.
• We’ll send a confirmation once the self-exclusion is in place.
• After the exclusion period, you can contact our Gambling Liaison Officer to request account reactivation.

Understanding Your Chances

Each lottery game's odds are clearly outlined on its play page. You’ll also find instructions on how to participate and details of future draws. For more information on all our games and their odds, visit our Help Centre.

Account Verification

Only adults (18+) may purchase tickets through our site. We use secure technology to confirm identity and ensure compliance. You must provide valid ID when requested as a condition of membership.

Without timely verification, your account may be deactivated and winnings withheld until confirmation is complete. Winnings cannot be withdrawn without verified identification. Some jurisdictions may also require verification before purchase.

For more details, see: Why do I need to verify my account?

Commitment to Responsible Gaming

We strictly follow responsible gambling practices and fully comply with the Code of Conduct in each State and Territory. For further information about your local regulations, please visit our website.